8 Best Customer Service Books
We analyzed 5+ expert sources, curated book lists, and recommendations from successful people to find the 8 best customer service books according to the internet — not just one person's opinion. Each book on this list was mentioned by at least two independent sources, and the ranking is based on how frequently each title appears across all sources studied. This consensus-based approach ensures you get recommendations backed by multiple experts, not a single reviewer's bias.
Goal: Find the best Customer Service books according to the internet (not just one person's opinion).
Method:
- Search for "best customer service books" and study the top 5+ pages.
- Add only the books mentioned 2+ times.
- Rank the results neatly here.
8 Best Customer Service Books
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Delivering Happiness
A Path to Profits, Passion, and Purpose
Also recommended by
7 people
Tim Ferriss recommended this bookTim Ferriss
"What I also enjoyed is that it's entirely in Tony's voice." - Tim Ferriss
Tim Ferriss's recommendation of this book 
Kevin Rose recommended this bookKevin Rose
"Phenomenal." - Kevin Rose
Kevin Rose's recommendation of this book 
Gretchen Rubin recommended this bookGretchen Rubin
"In this fascinating (and often hilarious) account, [the author] explains how he turns his beliefs into actions that really do deliver happiness." - Gretchen Rubin
Gretchen Rubin's recommendation of this book 
Julie Rice recommended this bookJulie Rice
"[At SoulCycle] we’re all big fans of [this book]." - Julie Rice
Julie Rice's recommendation of this book 
Chip Conley recommended this bookChip Conley
"[The author] is a wise guy. Sincerely. He’s one of the wisest and most thoughtful business leaders of the modern age." - Chip Conley
Chip Conley's recommendation of this book 
Danny Miranda recommended this bookDanny Miranda
"I bought it for three people and recommended it far and wide." - Danny Miranda
Danny Miranda's recommendation of this book +1
More recommendations
- Patrick Bet-David
Patrick Bet-David recommended this book on his website.
- Patrick Bet-David
The Thank You Economy
Hug Your Haters
How to Embrace Complaints and Keep Your Customers
Also recommended by
1 person
Changpeng Zhao recommended this bookChangpeng Zhao
"A must-read for marketing and customer service teams." - Changpeng Zhao
Changpeng Zhao's recommendation of this book
The Nordstrom Way to Customer Experience Excellence
Creating a Values-Driven Service Culture
How To Win Friends and Influence People
Also recommended by
18 people
Warren Buffett recommended this bookWarren Buffett
"In my office, you will not see the degree I have from the University of Nebraska, or the master’s degree I have from Columbia University, but you’ll see the certificate I got from the Dale Carnegie course." - Warren Buffett
Warren Buffett's recommendation of this book 
Scott Adams recommended this bookScott Adams
One of the books on Scott Adams' "Persuasion Reading List."
Scott Adams's recommendation of this book 
Dave Ramsey recommended this bookDave Ramsey
Recommended on Dave Ramsey's website.
Dave Ramsey's recommendation of this book 
Paul Graham recommended this bookPaul Graham
"The one book we encourage startup founders to read. [...] It's critically important for anyone in business." - Paul Graham
Paul Graham's recommendation of this book 
Derek Sivers recommended this bookDerek Sivers
Derek Sivers mentioned this book on "The Tim Ferriss Show" podcast.
Derek Sivers's recommendation of this book 
Dustin Moskovitz recommended this bookDustin Moskovitz
"Seek to be understood." - Dustin Moskovitz
Dustin Moskovitz's recommendation of this book +12
More recommendations
- Ken Block
"One of the first books that really helped me achieve my management style and what’s helped me really be successful." - Ken Block
- DJ Vlad
Most Recommended Books reached out to DJ Vlad directly.
- Strauss Zelnick
"Archaic references and overweening title to the side, it’s actually a great guide to leadership and salesmanship." - Strauss Zelnick
- Daymond John
"I love all the Dale Carnegie books." - Daymond John
- Shay Carl
"A staple that I have listened to three or four times." - Shay Carl
- Tim Draper
"[One of the books] that are recommended or required at Draper University." - Tim Draper
- Sahil Lavingia
Sahil Lavingia recommended this book on Notion.
- Barbara Corcoran
"A must read for anyone in business." - Barbara Corcoran
- Alex Hormozi
Alex Hormozi recommended this book on Instagram.
- Michael Hyatt
Michael Hyatt recommended this book on his website.
- Ben Greenfield
Most Recommended Books reached out to Ben Greenfield directly.
- Patrick Bet-David
Patrick Bet-David recommended this book on his website.
- Ken Block
Be Our Guest
Perfecting the Art of Customer Service
Chief Customer Officer 2.0
How to Build Your Customer-Driven Growth Engine
The Effortless Experience
Conquering the New Battleground for Customer Loyalty
Sources
- 1
10 Must-Read Customer Service Books
groovehq.com
- 2
The 20 Best Customer Service Books You Need to Read
blog.hubspot.com
- 3
Top 5 Customer Service Books You Can't Afford To Miss - Acquire
acquire.io
- 4
The 10 Most Important Customer Service Books to Kick Start Your Career — Kayako
kayako.com
- 5
15 Best Customer Service Books to Read in 2023
teambuilding.com
Edited by
Software engineer whose passion for tracking book recommendations from podcasts inspired the creation of MRB.
Lead investor at 3one4 Capital whose startup expertise and love for books helped shaped MRB and its growth.
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